Please check that your username is entered correctly when you buy any ranks or extras.
Purchases usually take up to 5-15 minutes to go through.
If you are purchasing items, please make sure your inventory has enough space for the items bought.
Being online at the time of purchase is advised.
Frequently answered questions
What do I do if I don't get my rank or items I purchased?
Create a post under "Buycraft Issues", and a Manager or up will review your post and will check the buycraft to verify that you've purchased the item or will be asking for more proof if needed.
OR, you may wait in our Discord, under "Buycraft Issues", and either a Manager or up will move you to discuss further issues.
How long does it take to get my items?
By purchasing the items, It could depend on the length of time. Give it up to 1 hour and, If nothing comes through within 24 hours, follow what was said at the start of F.A.Q.
Payments to the AeroNetwork servers are payments for the virtual items contained in the purchase. All transactions are final and there are no refunds. If you are banned for breaking the rules of the AeroNetwork servers, you will not be refunded any money. Bans are subject to the full discretion of the server administrators and rules can be changed at any time. There is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit.
Refund requests due to issues concerning lag, game glitches, or any other issues are subject to the discretion of the AeroNetwork administration team.
All items are virtual and have no value.
All payments are accepted through PayPal.
*Please note: E-Checks may take up to 7-14 days to process*
We require personal information to prevent fraud or abuse of our systems.
Your details will never be given or sold to any company or organization outside from AeroNetwork without prior notification, we strive to keep this information as safe as possible.
You will not receive any spam emails or similar, we may contact you in case we notice issues with your payment.
If you have any problems please email us at firstname.lastname@example.org
AeroNetwork is NOT affiliated with Minecraft, Mojang AB and/or Notch Development AB.